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First time trading-in a car and I was hesitant because of how complicated the process may be. Eddie is the easiest representative I have ever talked to. I got exactly what I wanted and the overall process was much simpler than expected. Although most of our talking happened via email and phone, It still felt no different if it was in person because of how responsive everyone were. Greg made sure I get all the photos I needed with the new car while Al and Eddie took care of everything else. Even after driving the car for two days I was asked if everything was fine. Great work and customer service overall. By far the best auto experience I have ever had.
in the last week
We were referred to Enam by our friends and from the first day, he ensured all our questions were answered, diligently took us through the options on getting a car. He surpassed every form of customer satisfaction and engagement processes. All staff members of Nissan were great, even the manger also welcomed as well and ensured we had all necessary tools in the car. This was beyond just getting sales. Thank you!!!
a month ago
Although I live in Pickering, I ended up at Waterloo Nissan through a referral from a family member. Was a long time customer of a Nissan dealership in Durham Region, but unfortunately the sales and management staff have changed hands so many times over the years, I was being treated like a stranger - and definitely NOT being offered the best deals available to me when looking for options to get out of my lease. I knew within 5 minutes of meeting GM Eddie Alyatim that I'd found a new home. In fact both myself and my wife leased new Nissan vehicles from Waterloo Nissan. The service and customer care is 1st class, no pressure and I don't know how they do it, but I was offered deals on new vehicles including preferred leasing terms, loyalty credits and other incentives that were ignored or simply not offered to me by local Nissan dealership. Not all Nissan dealerships are equal. You have to shop around to ensure you're getting the best deal and terms. Waterloo Nissan totally aced it. I drove 1.5 hours each way to deal with them. What does that tell you, about them? You won't regret dealing with them. Contact Eddie. You'll be very well looked after!!!
a month ago
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