Waterloo Nissan was absolutely amazing, patient and understanding. Right from walking in they were welcoming and pleasant. Mike Sharpe and his team were phenomenal from the very beginning, they got me in a safe and reliable car for my family. The financing team fought to get me the best rate and put together the best package for me. Even helped entertain my daughter while I signed the paperwork! So excited to join the Waterloo Nissan family with my Kicks! Again thank you so much for your help, truly appreciative of all that you did for me.

Best option around for us with Waterloo Nissan. My family has been with them for 35 years. Excellent Management, Sales, Financing and Service. Nissan has helped me out in some concerning times or jams sometimes even at no charge with free shuttle service. I see familiar employees there over the years and Nissan vehicles, known for quality are attractive and trustworthy. Super nice friendly people and a solid dealership who will take good care of my new 2025 Kicks SV. I had a really awesome 2019 Kicks and upgraded to the new style and vehicle they redesigned mainly to get AWD. I have had a Sentra also and my dad has had several Pathfinders and a decked out Murano. Never thought twice about how fine those vehicles would perform and last. Thanks so much again Lou, Enam, Jose and Tamara especially for the nice, professional, easy trade in and transition to my brand new sporty crossover. The beneficial sale came with extra perks too like free winter tires and extra paybacks including a loyalty discount also. I always feel warm, welcome and very happy to be at Waterloo Nissan and that really helps when you always really need your wheels and someone who cares. I love the two tone paint job and spoiler!

My experience at Waterloo Nissan was incredible. Toma and Stacy’s responses to my questions were always timely. Their communication throughout the week while my car was in service was incredible. I never felt out of the loop. The shop got my car back to me as quick as possible and I’ve had no problems since.

⭐⭐⭐⭐⭐ Exceptional Experience — Worth the Drive from Hamilton! I can’t say enough good things about my experience with Waterloo Nissan. From my first online inquiry to the day I drove my Nissan Murano home, I was treated with honesty, respect, patience, and genuine care. I never felt like just another customer—I felt like family. I’m from Hamilton, and Waterloo Nissan was worth the drive. I had seen a Murano listed online, but there were no pictures, so I contacted Amy, their online representative, with questions about the vehicle. She went above and beyond to get me the answers I needed, including details about rust, noises, the check-engine light, and anything else I asked about. She communicated with both the dealership and me, gathered detailed information, and made sure I received pictures of every nook and cranny, inside and out. That level of effort and communication gave me the confidence to drive from Hamilton to Waterloo. While I was there, I decided to look at a few other vehicles I had seen advertised at nearby Kia, Hyundai, and independent dealerships. Unfortunately, those experiences were disappointing. The salespeople were pushy and focused on steering me toward different vehicles instead of helping me find the right one. I should have gone straight to Nissan, because Waterloo Nissan was the dealership that truly earned my business. When I arrived, Dhuha introduced me to Jeff, the used-car manager, after we went for a test drive. Whenever I had a question or concern, Dhuha connected me with Jeff, and he addressed everything as quickly as possible. He was always available and went above and beyond to help. Dhuha was wonderful from the start. She made me feel comfortable with my purchase and never pressured me to consider something else. She could easily have tried to upsell me—there were higher-priced vehicles on the lot that I may have considered if she had pointed them out. Instead, she was honest and told me I was getting an excellent vehicle at a great price, one that would serve me well for years to come. She was absolutely right. I got a phenomenal vehicle at an excellent value, and I truly appreciated that she focused on helping me make the right purchase rather than trying to make a larger sale. Jeff was exceptional. He was patient, thorough, and genuinely committed to making sure I was satisfied. I never felt rushed or made to feel difficult for asking questions. He took the time to explain everything, address my concerns, and ensure I was comfortable moving forward. The entire experience was outstanding. I drove from Hamilton to purchase my Murano, and I would make that drive again without hesitation. I’ll also be returning to Waterloo Nissan because I’m looking for a second vehicle, and I already know where I’ll be looking first. I’ve recommended Waterloo Nissan to everyone I know who is looking for a vehicle. If someone tells me they’re in the market for a car, I tell them to contact Waterloo Nissan and speak with Amy, Dhuha, and Jeff. Thank you to Amy, Dhuha, Jeff, and the entire Waterloo Nissan team for turning what can often be a stressful experience into such a positive one. You earned my trust, my recommendation, and my repeat business. Thank you for treating me like family. ❤️ ⭐⭐⭐⭐⭐

I’m not usually one to leave reviews but my service at Waterloo Nissan today with Toma was fantastic and deserved a shoutout! I had my vehicle serviced today for a regular oil change and one of the service techs found a safety issue that would require prompt servicing. I don’t know a lot about cars and was very concerned but Toma walked me through exactly what the problem was and what the fix was. I really appreciated his attention to detail around my vehicle and making sure it continues to run smoothly as well as educating me. It was greatly appreciated that Toma took the time to explain everything to me and I left feeling confident in the vehicle I am driving. Thank you Toma and Waterloo Nissan!