Great experience at Waterloo Nissan. My service advisor Toma was knowledgeable, communicative, and made the whole process smooth from start to finish. He took the time to walk me through what was needed, gave honest recommendations, and had everything completed on time. No surprises, no runaround — just reliable, professional service. If you’re bringing your vehicle to Waterloo Nissan, ask for Toma. You won’t be disappointed.
Best option around for us with Waterloo Nissan. My family has been with them for 35 years. Excellent Management, Sales, Financing and Service. Nissan has helped me out in some concerning times or jams sometimes even at no charge with free shuttle service. I see familiar employees there over the years and Nissan vehicles, known for quality are attractive and trustworthy. Super nice friendly people and a solid dealership who will take good care of my new 2025 Kicks SV. I had a really awesome 2019 Kicks and upgraded to the new style and vehicle they redesigned mainly to get AWD. I have had a Sentra also and my dad has had several Pathfinders and a decked out Murano. Never thought twice about how fine those vehicles would perform and last. Thanks so much again Lou, Enam, Jose and Tamara especially for the nice, professional, easy trade in and transition to my brand new sporty crossover. The beneficial sale came with extra perks too like free winter tires and extra paybacks including a loyalty discount also. I always feel warm, welcome and very happy to be at Waterloo Nissan and that really helps when you always really need your wheels and someone who cares. I love the two tone paint job and spoiler!
We recently purchased a 2026 Rogue Platinum from Waterloo Nissan, and the entire experience exceeded our expectations.
We were introduced to the dealership as a preferred provider through APA, and from the very beginning the process was transparent and professional. Eddie, the General Manager, personally oversaw the purchase process and was outstanding in walking us through both the APA pricing and our employer preferred pricing. He carefully explained how everything worked and outlined the available options without any pressure. It felt clear, structured, and honest — exactly what you hope for when making a significant purchase.
Ed, the Lease Portfolio Manager, acted as our Product Advisor throughout the process and truly went above and beyond. He drove a demo vehicle to our home in Toronto and spent nearly an hour with us driving around and answering questions. That level of accommodation and personal attention truly stood out and made the experience feel tailored to us.
When it came time for delivery, the team even arranged to bring the vehicle to our home on a Sunday so we could review everything in daylight — a thoughtful detail that made a real difference.
Carlos was equally impressive post-sale, communicating clearly and efficiently about all required paperwork and ensuring nothing was missed. Everything was organized and straightforward.
From start to finish, the team made the process smooth, professional, and genuinely enjoyable. We would highly recommend Waterloo Nissan to anyone looking for a dealership that values transparency, flexibility, and customer service.
I recently purchased a used vehicle from this dealership, and it was a wonderful experience. I credit my 5-star review directly to the customer service received from Enam - if I could give him more stars, I would! He made the process of buying a vehicle stress-free, pressure-free, and enjoyable! From the first conversation over the phone, to the detailed videos and photos of the vehicle, and his post purchase follow up, it's been an absolute pleasure to deal with Enam. Thanks for helping us land a vehicle we feel great about!
