BDC/Internet Sales Representative
Waterloo Nissan is looking for a BDC/Internet Sales Representative which will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management.
The ideal candidate has customer service and/or a general sales background of some sort, is a hard working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.
Previous customer service experience
Previous call center and/or Internet sales experience a plus
Sales experience is a plus, NOT required
CRM experience a plus
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
Excellent follow through and follow up skills
Bilingual a plus!
2 weeks vacation after one year
Great work environment
Room for advancement
Come and join our amazing team!
Extended health care